Laurie
Property: Bearhouse
While we did not stay at this VRBO, I feel that my transactions with the owner merit a review. My family of 4 had originally contracted to stay at Eloy's VRBO for the last week in May, 2017. We paid him the first payment plus the damage fee to secure the house, which totaled approximately $560. Shortly thereafter, another member of our family, who we did not expect would join us, suddenly found that he could indeed join us. This would make us a party of 5, but Eloy's house specifies that it can accommodate a maximum of 4. I contacted Eloy to see if he could make an exception, noting that the 5th party would be very happy sleeping on a couch, the floor, or even outside in a hammock. He responded that he was sorry but that the house is really only set up for 4, and that he was sure we would not be comfortable with 5. I appreciated the honesty and direct simplicity of that response. He could have said, "sure, but it's going to cost you." Or he could have put up a stink about refunding all of our money due to the inconvenience (we cancelled before the specified 14-day limit, but we were close!). Instead, he said he understood and refunded 100% of the money we'd paid to date, just like that. I want future renters to know that this homeowner is honest, courteous, and conducts his business with integrity. I know that we shall be looking him up for our next stay in Albuquerque. Provided we are a party of 4 or less!

Rating:  5   STARS

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